Healthcare Navigation (2024)

Healthcare Navigation (1)

Now your people can get the right care and clinical guidance from the start while saving money along the way.

Need a compass?

25% of people simply give up on navigating their benefits out of sheer confusion. Others make hasty decisions. Results show that these early decisions affect their quality of care and costs in big ways later on.

We can start them off on the right foot. With healthcare navigation and clinical guidance, we improve the quality, cost and experience of care from the get-go. Powered by analytics, research and experience, our platform pinpoints high-quality, low-cost recommendations across all types of care — creating serious savings for everyone.

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Here’s the Challenge

Finding quality healthcare is tough

It’s near impossible for employees to navigate confusing healthcare lingo, expensive bills, rising premiums and varying costs without the right support.

Here’s how we solve it

Make it simple from the start

You need a partner to give expert medical opinions to your people on everything healthcare and how to find high-quality, cost-saving care that suits them. With healthcare navigation you can help employees find providers, review costs of procedures and bills and provide education, tailored research, and expert referrals.

Meet our solutions

Clinical Guidance

Trusted support for mental or physical health challenges or surgery. We connect people with deep clinical expertise and an advocate that can specifically address their needs in the moments that matter.

Behavioral Health Guidance

Support for workforce mental health that removes emotional and structural barriers to care. We lower the threshold for participants to take the first step toward help while retaining presenteeism and productivity on the job.

Cancer Guidance

Deep oncology expertise and personalized support for every diagnosis. We give employees, families and caregivers what they need to meet the unique challenges of their cancer journey.

Expert Medical Opinion

Connection to the nation’s top specialists for virtual expert medical opinions. Using live video, we empower people to ask questions about their diagnosis and find the best treatment options at a location that’s convenient for them.

SmartSelect MD

Patented search technology that makes it simple for people to find the best possible care. Leveraging rich data, we identify top-performing, cost-effective options for your people quickly while lowering overall company spend.

More of what’s possible with Healthcare Navigation

For employers

You’ve invested in a benefits strategy, but now it can finally find its North Star. Our Healthcare Navigation solutions put healthcare decisions in your people’s hands and guaranteed ROI in your pocket. And with an average NPS score of +80, other orgs think we’re on the right path, too.

Benefits

  • Improve health benefits satisfaction
  • Increase utilization of health benefits
  • Eliminate low quality providers who refer high cost care
  • Reduce costs while maintaining high quality of care
  • Build trusted relationships with your people around their wellbeing
  • Tackle the disproportionate cost of employees not correctly managing their condition
  • Identify people who are at higher risk for high-cost conditions or surgeries
Healthcare Navigation (2)

For employees

Your people get unbiased guidance when selecting a health plan and personal support all year for medical, dental and vision benefits. Our Health Pro® and Medical Allies help verify care coverage, schedule appointments, transfer medical records and coordinate care.

Benefits

  • Find highly-rated, cost-effective providers
  • Provide education, tailored research, and expert referrals
  • Compare costs for care
  • Drive lower cost Rx options
  • Connect to the right program at the right time
  • Get help with medical bills
Healthcare Navigation (3)

See how Alight Worklife can help guide your people through their most complex healthcare needs

Customer story

Healthcare Navigation (4)

Case Study: Siemens Energy & Alight Healthcare Navigation

Learn more about how companies are embracing Alight Worklife® and Alight Healthcare Navigation to boost employee engagement and wellbeing-- improving outcomes and saving significant costs.

Read more

Healthcare Navigation (5)

Ready to get started?

Learn more about how we can help your business.

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Explore our other health benefits solutions

Healthcare Navigation (6)

Alight Total Health

A comprehensive health benefits solution with guaranteed ROI.

Healthcare Navigation (7)

Benefits Administration

Administer benefits and boost wellbeing at enrollment and throughout the year.

Healthcare Navigation (8)

Employee Guidance

Personalized assistance for your people throughout enrollment and beyond.

Healthcare Navigation (9)

Reimbursem*nt Accounts

Strategic reimbursem*nt accounts for your people to save and feel secure.

Healthcare Navigation (10)

Stay on top of regulations and avoidable expenses, even as things change.

Healthcare Navigation (2024)

FAQs

What is navigation in healthcare? ›

Dashboard. Patient navigation is a STEPS strategy that provides whole-patient care through intensive case management. Patient Navigators work one-on-one with clients to encourage continued commitment and adherence to medical treatment, access to social services, improved communication, and prompt re-engagement in care.

What does care navigation mean? ›

Care navigation is a way for general practice staff to ensure patients are being directed to the most appropriate course of care through specially trained care navigators.

What is the health benefits navigation platform? ›

Benefits navigation tools offer employees personalized assistance in understanding their healthcare options. They help individuals navigate insurance plans, identify in-network providers, and make informed decisions.

What is a NYS navigator? ›

Navigators provide enrollment assistance to individuals, families, small businesses and their employees who would like help applying for health insurance through the Marketplace.

What are the 4 types of navigation? ›

Navigation is a field of study that focuses on the process of monitoring and controlling the movement of a craft or vehicle from one place to another. The field of navigation includes four general categories: land navigation, marine navigation, aeronautic navigation, and space navigation.

What are the 3 types of navigation? ›

Three main types of navigation are celestial, GPS, and map and compass. In order to better understand why we teach map and compass at High Trails, it is helpful to learn the basics of all three techniques.

Why are healthcare navigators important? ›

They have clinical expertise and in-depth knowledge of the health system, which allows them to identify what services high-needs patients require before facilitating access to the right health and social services.

What does navigate mean in health? ›

Health navigation is an approach to improving healthcare delivery that helps individuals access the care they need. He is director of community health navigation for Project Access Dallas. Friendship Centres often provide health navigation, cultural support, or advocacy in health services for indigenous people.

What is a digital health navigator? ›

Digital navigators can teach patients how to get health care from home or work. Using telehealth to receive health care services has become more common. However, patients who struggle with high tech tools may not use telehealth. Digital navigators are helpers who teach people to use electronic devices.

What is the purpose of a navigator? ›

The navigator's primary responsibility is to be aware of ship or aircraft position at all times. Responsibilities include planning the journey, advising the ship's captain or aircraft commander of estimated timing to destinations while en route, and ensuring hazards are avoided.

Who can be a navigator? ›

The qualifications to become a navigator vary depending on the industry. In healthcare, a navigator needs a solid understanding of patient needs, public health, treatment plans, and insurance coverage. You must be a Certified Healthcare Navigator and follow all local and federal policies and regulations.

What does a navigator do in insurance? ›

Navigators provide enrollees with unbiased information about the health insurance exchange and the health plans that are available. They can help applicants determine whether they qualify for subsidies or Medicaid, and assist with the enrollment process.

What is navigation system in medical? ›

Surgical navigation technology allows surgeons to precisely track instrument positions and then project the instrument position onto the preoperative imaging data. This sophisticated technology is often compared to GPS tracking, which allows travelers to see their position on a map.

What is an example of navigation? ›

A familiar example of sidebar navigation is the classic blog layout, where the content is on the left and the sidebar on the right. In this example, the sidebar typically takes up about 1/4 of the width of the page. Sidebars are typically used to categorize content, such as articles or blog posts.

What is the purpose of navigation? ›

Navigation is the art and science of determining the position of a ship, plane or other vehicle, and guiding it to a specific destination. Navigation requires a person to know the vehicle's relative location, or position compared to other known locations. Navigators measure distance on the globe in degrees.

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