During technical troubleshooting, it is sometimes necessary to fully uninstall and reinstall a game. Follow the instructions below to completely uninstall a game through the Battle.net desktop app.
Note: Player data is saved on Blizzard servers and is available from any computer that has the game client installed.
- Windows
- Mac
Windows
- Open the Battle.net desktop app, select the icon for the game you want to uninstall, select the drop down arrow next to the play button, then select Uninstall.
- To reinstall, select Install from the appropriate game tab.
Advanced Troubleshooting
In rare situations, you may need to manually uninstall the game. Follow the steps below:
- OpenControl Panel.
- ClickUninstall a program.
- Right-click the game icon and select Uninstall.
- If the game is not listed under Add/Remove Programs, manually uninstall the game by deleting the folder in the directory where the game was installed.
- After uninstalling, there may be game files remaining on your computer. Search for any related files and delete them. These files are normally found in the following locations:
- C:\Documents and Settings\Local Settings\Temp
- C:\Windows\Temp
- C:\Program Files\gametitle
- C:\Program Files (x86)\gametitle
- C:\Program Files\Common Files\Blizzard Entertainment
- C:\Users\Public\Games\gametitle
- C:\Users\Public\Public Documents\Blizzard Entertainment\gametitle\
- Empty the Recycle bin.
- Open the Battle.net desktop app, select the icon for the game you want to uninstall, select the drop down arrow next to the play button, then select Uninstall Game.
- To reinstall, select Install from the appropriate game tab.
Note: When uninstallingif you receive the error BLZBNTBNU00000006, try these troubleshooting steps.
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Please don’t use this to uninstall. Use the Battle.net desktop app game options or the Windows Control Panel instead.